Job Description
Join our dynamic customer support team in Oakland! We're seeking passionate individuals to deliver exceptional service experiences. As a key ambassador for our brand, you'll resolve inquiries efficiently while building lasting customer relationships. Enjoy competitive compensation, comprehensive benefits, and a supportive team environment. Immediate opening with flexible scheduling options.
Responsibilities
- Handle inbound/outbound customer communications via phone, email, and chat
- Resolve product/service inquiries using CRM systems and knowledge bases
- Document interactions accurately in customer databases
- Collaborate with technical teams to escalate complex issues
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Contribute to process improvement initiatives
- Participate in ongoing product training programs
Qualifications
- 1+ years customer service experience preferred
- Proficiency with CRM software (Salesforce/Zendesk)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities under pressure
- High school diploma or equivalent required
- Ability to work flexible shifts including weekends
- Basic technical troubleshooting knowledge
- Bilingual (Spanish/English) a significant plus