Job Description
Join our dynamic customer service team in Portland and become the voice of our innovative tech solutions! We're urgently seeking passionate individuals to deliver exceptional support to our growing client base. As a Customer Service Representative, you'll work in a modern downtown office with competitive benefits, career growth opportunities, and a collaborative culture that values your contributions. Perfect for those with a knack for problem-solving and a desire to make a real impact!
Responsibilities
- Deliver outstanding customer support via phone, email, and live chat
- Resolve technical inquiries and troubleshoot product issues
- Document interactions and maintain accurate case records
- Collaborate with technical teams to escalate complex problems
- Meet performance metrics for resolution time and satisfaction
- Contribute to process improvement initiatives
- Maintain in-depth product knowledge through continuous training
Qualifications
- 1+ years of customer service experience
- Excellent verbal/written communication skills
- Proficiency with CRM software (Salesforce preferred)
- Ability to multitask in a fast-paced environment
- Strong problem-solving abilities
- High school diploma or equivalent (degree preferred)
- Availability for flexible shifts including weekends
- Basic technical troubleshooting knowledge