Job Description
Are you ready to launch your career in a thriving city? Pittsburgh Tech Solutions is urgently hiring Customer Service Representatives to join our vibrant team. We are looking for motivated individuals who are eager to learn and grow, regardless of their educational background. This is a fantastic opportunity to build a long-term career in a supportive environment without the requirement of a traditional degree.
As a vital member of our front-line team, you will be the voice of our brand, ensuring our clients receive exceptional service. We offer a competitive benefits package, including health insurance, paid time off, and a clear path for internal promotion.
- Competitive hourly wage: $18.00 - $22.00
- Full medical, dental, and vision coverage
- Generous paid time off and holiday pay
- Comprehensive on-the-job training
- Employee referral bonuses
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat with a professional and friendly tone.
- Process orders, returns, and refunds accurately while maintaining high data integrity.
- Resolve customer complaints and issues efficiently to ensure high customer satisfaction and retention.
- Update customer accounts and maintain detailed records in our CRM systems.
- Collaborate with the sales and technical support teams to provide holistic solutions to clients.
- Identify opportunities to cross-sell products and improve the customer experience.
- Stay updated on company products and policies to provide accurate information.
Qualifications
- High school diploma or GED is preferred, but not required for this role.
- Basic computer literacy and proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Strong verbal and written communication skills with the ability to listen actively.
- The ability to work independently as well as part of a collaborative team.
- A positive attitude, patience, and a strong desire to help others succeed.
- Reliable internet connection and a dedicated workspace if working remotely.
- Willingness to learn new software and processes quickly.