Job Description
Immediate Hire Opportunity in Virginia Beach! Coastal Solutions Group is seeking a dynamic Customer Service Representative to join our growing team. This direct hire position offers competitive compensation, comprehensive benefits, and a chance to make an immediate impact in our fast-paced environment. If you're ready to start your career journey without delay, apply today!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve customer concerns efficiently while maintaining high satisfaction standards
- Process orders, returns, and exchanges accurately within CRM systems
- Collaborate with sales and support teams to ensure seamless customer experiences
- Document all interactions and maintain detailed case histories
- Contribute to continuous improvement of service protocols
Qualifications
- High school diploma or equivalent required; associate degree preferred
- Minimum 1 year customer service experience in a B2B environment
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication and problem-solving abilities
- Strong typing skills (40+ WPM) with attention to detail
- Ability to multitask in a fast-paced setting
- Positive attitude and willingness to learn new systems quickly