Job Description
We are a fast-growing technology firm based in the heart of Silicon Valley, San Jose, CA, and we are expanding our team with enthusiastic, entry-level professionals. We are looking for a dedicated Remote Customer Service Representative to join our direct-hire workforce.
In this role, you will be the face of our brand, interacting with clients via phone, email, and chat. We provide comprehensive training, so no prior experience is necessary—just a strong desire to learn and a positive attitude.
Why Join Us?
- Work From Anywhere: Enjoy the flexibility of a fully remote position while living in the San Jose area.
- Direct Hire: This is a permanent position with full benefits, not a temp job.
- Career Growth: Clear pathways to promotion into team lead or management roles.
- Competitive Pay: Salary starting at $55k with performance bonuses.
If you are ready to kickstart your career in the tech industry, apply today!
Responsibilities
- Answer incoming customer inquiries via phone, email, and live chat with professionalism and empathy.
- Resolve customer issues and complaints efficiently, ensuring a high level of customer satisfaction.
- Accurately document all customer interactions and account information in our CRM database.
- Assist in the onboarding process for new clients and explain our products/services clearly.
- Collaborate with the technical support team to troubleshoot complex issues when necessary.
- Maintain a positive and professional demeanor while representing the Digital Nexus brand.
Qualifications
- High school diploma or GED required; Associate’s or Bachelor’s degree preferred.
- Must be based in the United States with a reliable high-speed internet connection.
- Strong verbal and written communication skills.
- Basic computer literacy and familiarity with web browsers.
- Ability to work independently in a remote environment without constant supervision.
- Previous customer service experience is a plus, but not required for this entry-level role.