Job Description
Immediate Opening for Customer Service Professionals in Virginia Beach! We're urgently seeking motivated individuals to join our award-winning team. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment. Apply today and start your new career tomorrow!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, shipping, and product issues with empathy and efficiency
- Update CRM systems and maintain accurate customer records
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed performance metrics including CSAT and resolution times
- Identify upsell opportunities to enhance customer value
Qualifications
- Minimum 1 year customer service experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce preferred)
- Ability to multitask in a fast-paced environment
- High school diploma or equivalent (college degree a plus)
- Positive attitude with strong problem-solving abilities