Job Description
Are you ready to launch your career in a vibrant, fast-paced environment? Horizon Support Group is currently hiring Customer Service Representatives in Miami, FL. We are proud to offer a comprehensive relocation assistance package to candidates who are eager to move and join our expanding team.
Whether you are a recent graduate or looking to switch careers, this is the perfect opportunity to gain valuable experience in a supportive setting. We provide full training, mentorship, and a clear path for professional growth. Don't let a lack of experience hold you back—apply today and let us help you build your future in sunny Florida!
Responsibilities
- Handle high-volume incoming customer inquiries via phone, email, and live chat with professionalism and empathy.
- Resolve complex customer issues and complaints efficiently to ensure high satisfaction rates.
- Maintain accurate and detailed records of all customer interactions and transactions.
- Collaborate with cross-functional teams to improve service protocols and product knowledge.
- Assist in the training of new hires to foster a collaborative team culture.
- Proactively identify opportunities to upsell products or services based on customer needs.
- Adhere to all company policies, compliance standards, and quality assurance guidelines.
Qualifications
- High school diploma or GED is required.
- Strong verbal and written communication skills with a friendly demeanor.
- Basic computer proficiency and typing speed (40+ wpm).
- Willingness to relocate to Miami, FL (Relocation assistance is provided).
- Ability to work flexible shifts, including evenings and weekends.
- Problem-solving mindset and a genuine desire to help others.