Job Description
Join our award-winning customer experience team at Nexa Solutions Inc. in the heart of Manhattan! We're seeking passionate individuals to deliver exceptional support while growing your career in a dynamic, tech-forward environment. Enjoy competitive benefits, flexible scheduling, and opportunities for advancement in one of NYC's most innovative companies.
What We Offer:
- Comprehensive health benefits (medical/dental/vision)
- 401(k) with company match
- Professional development stipend
- Hybrid work model (3 days office, 2 remote)
- Employee wellness programs
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rates
- Document interactions in CRM systems with precision and timeliness
- Collaborate with technical teams to troubleshoot complex issues
- Identify upsell opportunities and contribute to revenue growth
- Maintain detailed knowledge of products/services through continuous training
- Process orders, returns, and account modifications efficiently
- Support quality assurance initiatives through feedback collection
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Proficiency in CRM platforms (Salesforce/Zendesk)
- Exceptional written and verbal communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Availability for flexible shifts including weekends
- Basic technical troubleshooting aptitude