Job Description
Are you a people person with a knack for solving problems? Tennessee Connect Customer Care is seeking a dynamic Customer Service Representative to join our growing team in the heart of Music City. We pride ourselves on delivering exceptional support to our clients and are looking for someone who shares our passion for excellence.
Why Join Us?
- Competitive hourly pay ($18.00 - $22.00).
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and holiday pay.
- Professional development and career advancement opportunities.
- A collaborative and inclusive work environment in Nashville.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and chat with professionalism and empathy.
- Resolve customer complaints, issues, and questions efficiently while maintaining a positive brand image.
- Accurately document customer interactions and transactions into the CRM system.
- Identify customer needs and provide appropriate solutions or escalate complex issues to supervisors.
- Collaborate with cross-functional teams to improve service processes and customer satisfaction scores.
- Stay updated on product knowledge and company policies to provide accurate information.
Qualifications
- High school diploma or GED equivalent required; Associate’s degree preferred.
- Minimum of 1-2 years of experience in customer service or call center environments.
- Strong verbal communication skills with the ability to listen actively and adapt tone.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Problem-solving mindset with a patient and friendly demeanor.