Job Description
Are you a dedicated problem-solver with a passion for helping others?
Apex Support Solutions is looking for an enthusiastic Customer Service Representative to join our thriving team in Los Angeles, CA. In this pivotal role, you will serve as the voice of our brand, ensuring our clients receive top-tier support and solutions.
We pride ourselves on a culture of inclusivity and growth. As a Customer Service Representative, you will have the opportunity to work in a modern, collaborative environment while building a rewarding career in customer relations.
What you will do:
We are seeking candidates who are detail-oriented and capable of managing multiple priorities in a fast-paced setting.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat with a focus on speed and accuracy.
- Diagnose customer issues and provide effective solutions or escalate complex problems to senior management.
- Maintain accurate and up-to-date records of all customer interactions and transactions in our CRM system.
- Build lasting relationships with customers by demonstrating empathy and active listening.
- Identify opportunities to upsell products or services while maintaining a customer-first approach.
- Collaborate with the technical and sales teams to improve service protocols and product offerings.
- Meet and exceed daily, weekly, and monthly KPI targets regarding response time and satisfaction scores.
Qualifications
- High school diploma or GED required; Associate’s degree in Business or Communications is a plus.
- Previous customer service experience (1+ years preferred).
- Excellent verbal and written communication skills with a professional telephone manner.
- Strong computer proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Ability to troubleshoot issues calmly and logically under pressure.
- Flexibility to work flexible hours, including evenings and weekends, as needed.
- Must be authorized to work in the United States.