Job Description
Join our dynamic team immediately! Delta Solutions Inc. is urgently seeking a Customer Service Specialist to deliver exceptional client experiences in our New Orleans headquarters. This high-impact role offers rapid onboarding, competitive benefits, and career growth opportunities. If you thrive in fast-paced environments and possess outstanding communication skills, apply now to start your journey with us!
Responsibilities
- Manage high-volume customer inquiries via phone, email, and chat channels
- Resolve complex issues using CRM tools and cross-departmental collaboration
- Document interactions and maintain accurate client records in Salesforce
- Identify process improvements to enhance service efficiency
- Train new hires on customer service protocols and product knowledge
- Meet/exceed performance metrics including CSAT and resolution rates
- Contribute to weekly team meetings and strategy sessions
Qualifications
- 3+ years of customer service experience in B2B environment
- Proficiency with Salesforce, Zendesk, or similar CRM platforms
- Exceptional problem-solving and conflict resolution abilities
- Strong written/verbal communication skills with attention to detail
- Ability to multitask and prioritize in high-pressure situations
- Associate degree or equivalent professional certification
- Experience in healthcare or logistics industries preferred