Job Description
Join Oakland Tech Solutions as a Remote Customer Support Specialist and enjoy the flexibility of remote work with weekly pay! We're a cutting-edge tech company based in Oakland, CA, seeking empathetic and tech-savvy professionals to deliver exceptional customer experiences. This direct hire position offers competitive compensation, full benefits, and the opportunity to grow with a dynamic team. If you thrive in remote environments and want immediate compensation, apply now!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Utilize CRM systems to document interactions and track ticket resolution
- Collaborate with engineering teams to escalate complex technical issues
- Identify trends in customer feedback to improve service quality
- Train new team members on support protocols and tools
- Monitor support metrics and contribute to continuous improvement initiatives
Qualifications
- 2+ years of customer support experience in remote or hybrid settings
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Excellent written and verbal communication skills
- Ability to troubleshoot technical issues across software/hardware
- Strong time management with ability to work independently
- High school diploma; bachelor's degree preferred
- Must be authorized to work in the US without sponsorship