Job Description
Immediate Opening! Join our dynamic team in Baltimore, MD!
We're urgently hiring motivated Customer Service Representatives to join our award-winning support team. This is your chance to start your career immediately with competitive pay and growth opportunities.
Why Work With Us?
- Same-week start date available
- Comprehensive paid training
- Health benefits and 401(k) matching
- Modern downtown office with free parking
- Performance-based quarterly bonuses
If you're a people person with a passion for helping others, we want you on our team!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing and service issues efficiently
- Process orders and update customer accounts
- Document interactions in CRM systems
- Collaborate with technical teams for complex issues
- Maintain customer satisfaction metrics
- Participate in ongoing product training
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office Suite
- Ability to navigate multiple systems simultaneously
- Strong problem-solving aptitude
- Flexible availability (including weekends)