Job Description
Welcome to Apex Support Solutions, where we are redefining customer experience in Jacksonville. We are currently seeking a dynamic and empathetic Customer Service Representative to join our thriving team. If you thrive in a fast-paced environment and love helping others solve problems, we want to hear from you.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Flexible schedule options including hybrid work models.
- Professional development opportunities and career advancement.
As a key member of our support team, you will be the voice of our brand, ensuring every client interaction is positive and productive.
Responsibilities
- Handle Customer Inquiries: Respond to phone, email, and chat support requests with accuracy and empathy.
- Resolve Issues: Troubleshoot and resolve customer concerns efficiently to ensure high satisfaction levels.
- Documentation: Maintain accurate and up-to-date records of all customer interactions and transactions.
- Product Knowledge: Stay informed about company products and services to provide accurate information.
- Team Collaboration: Work closely with internal teams to escalate complex issues and improve processes.
- Feedback Collection: Gather customer feedback and share insights to help improve service quality.
Qualifications
- Education: High School Diploma or GED required; Associate's degree preferred.
- Communication: Excellent verbal and written communication skills.
- Experience: Previous customer service experience is a plus but we provide training for the right candidates.
- Computer Skills: Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Problem Solving: Strong analytical and problem-solving abilities.
- Time Management: Ability to multitask and manage time effectively in a busy call center environment.