Job Description
Are you a dedicated problem-solver with a passion for helping others? Apex Support Solutions is looking for a dynamic Customer Service Representative to join our growing team in Oklahoma City, OK. We pride ourselves on delivering top-tier support and are seeking someone ready to hit the ground running immediately.
As a vital part of our team, you will be the first point of contact for our valued clients, ensuring their needs are met with efficiency and empathy. We offer a competitive benefits package, a collaborative work environment, and opportunities for rapid career advancement.
Why Join Us?
- Competitive hourly pay ($18 - $24/hr)
- Comprehensive health, dental, and vision insurance
- Paid time off and holiday pay
- Modern, fully equipped office space
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone, email, and live chat with a focus on first-contact resolution.
- Resolve customer complaints and issues efficiently while maintaining a positive and professional brand image.
- Process orders, returns, exchanges, and refunds accurately using our CRM software.
- Maintain detailed and up-to-date records of all customer interactions and transactions in the database.
- Collaborate with internal departments, such as sales and technical support, to ensure a seamless customer experience.
- Identify opportunities to upsell products or services to existing clients.
Qualifications
- High school diploma or equivalent; Associate's degree preferred.
- Minimum of 1 year of experience in customer service or call center environments.
- Excellent verbal and written communication skills with a polite and professional tone.
- Strong computer proficiency, including MS Office Suite and CRM platforms (e.g., Zendesk, Salesforce).
- Ability to multitask effectively in a fast-paced environment while maintaining attention to detail.
- Problem-solving mindset with the ability to remain calm under pressure.