Job Description
Join our award-winning customer support team in Jacksonville and become the voice of our brand! We're seeking passionate individuals to deliver exceptional service experiences that drive customer loyalty and business growth. Enjoy a supportive environment with comprehensive training, career advancement opportunities, and competitive benefits. Immediate openings available – apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve technical issues and billing concerns using CRM systems like Salesforce
- Document interactions accurately in our ticketing system for quality assurance
- Collaborate with technical teams to escalate complex issues efficiently
- Meet/exceed performance metrics including CSAT scores and resolution times
- Contribute to process improvements through customer feedback analysis
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Proficiency with Microsoft Office and CRM platforms
- Exceptional communication and active listening skills
- Ability to multitask in fast-paced environments
- Positive attitude with problem-solving mindset
- Must pass background check and drug screening