Job Description
Join our dynamic team at GlobalTech Solutions Inc. as a Customer Service Representative! We're seeking multilingual professionals to provide exceptional support to our diverse clientele. As an immediate hire opportunity, we offer competitive compensation, comprehensive training, and a welcoming environment for international candidates. Enjoy flexible scheduling, visa sponsorship assistance, and career growth opportunities in Oakland's thriving tech hub.
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve technical issues with empathy and efficiency
- Document interactions and maintain accurate records
- Collaborate with cross-functional teams to improve service
- Meet performance metrics for response times and satisfaction
- Support product launches and promotional campaigns
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Fluency in English and one additional language (Spanish, Mandarin, etc.)
- 1+ years customer service experience
- Proficiency with CRM software and ticketing systems
- Valid work authorization for US employment
- Strong problem-solving and communication skills
- Ability to work flexible shifts including weekends
- Basic technical troubleshooting knowledge