Job Description
Join our dynamic team at Global Solutions Inc., where diversity drives innovation! We're seeking a Customer Service Representative for an immediate hire opportunity in Phoenix, AZ. As a foreigner-friendly employer, we welcome candidates from all backgrounds and provide comprehensive onboarding support. Enjoy competitive pay, comprehensive benefits, and a collaborative work environment designed for professional growth.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and accuracy
- Resolve technical issues using our CRM system and knowledge base
- Collaborate with cross-functional teams to improve service quality
- Document interactions and maintain detailed case records
- Meet/exceed performance metrics for response time and resolution rate
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; bilingual candidates strongly encouraged
- 1+ years customer service or support experience preferred
- Proficient in English and Spanish (additional languages valued)
- Excellent problem-solving and communication skills
- Ability to work flexible hours including weekends
- Valid US work authorization required
- Basic computer proficiency with MS Office Suite