Job Description
We are currently hosting a Hiring Event for passionate individuals to join our growing team in Jacksonville, FL. If you are looking for a stable career with growth opportunities, this is the perfect opportunity for you.
As a Customer Service Representative, you will be the face of our brand, ensuring our clients receive exceptional support. We value hard work, dedication, and a positive attitude.
- Manage inbound and outbound customer inquiries professionally.
- Resolve product or service problems by clarifying the customer's issue and determining the best solution.
- Process returns, exchanges, and refunds efficiently.
- Upsell products and services to increase revenue.
- Document customer interactions and account information.
- Collaborate with team members to ensure customer satisfaction.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely manner.
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships of trust through open and interactive communication.
- Handle complaints and provide appropriate solutions.
- Escalate complex issues to the appropriate department.
Qualifications
- High school diploma or equivalent.
- Previous customer service experience is preferred but not required.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities.
- Ability to work in a fast-paced environment.
- Proficiency with basic computer applications and CRM software.
- Reliable transportation.