Job Description
Welcome to Horizon Support Solutions, where we pride ourselves on delivering exceptional service to our clients. We are currently seeking a dedicated and empathetic Customer Service Representative to join our growing team in Wichita, Kansas. In this role, you will be the face of our company, helping our customers navigate their needs with patience and professionalism.
At Horizon, we offer a dynamic work environment with opportunities for career advancement, comprehensive training, and a supportive culture. If you are looking for a rewarding career in customer support, we want to hear from you!
What You Will Do:
Responsibilities
- Respond to customer inquiries via phone, email, and chat with a focus on resolution and satisfaction.
- Accurately document all customer interactions and issues in our CRM database.
- Troubleshoot product or service issues and provide effective solutions.
- Handle escalated complaints with empathy and professionalism.
- Collaborate with internal teams to improve customer service processes.
- Meet or exceed daily/weekly performance metrics and KPIs.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in customer service or call center environment is preferred.
- Strong verbal and written communication skills.
- Proficiency with computer systems and Microsoft Office Suite.
- Ability to work in a fast-paced environment while maintaining a positive attitude.
- Reliable internet connection and home office setup (if applicable).