Job Description
Join our award-winning customer experience team at Nexus Solutions Group in Minneapolis! We're seeking passionate individuals who thrive in fast-paced environments to deliver exceptional support to our diverse client base. Enjoy a modern downtown workspace, comprehensive benefits package, and opportunities for career advancement in a rapidly growing tech company.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve product/service issues using CRM tools and documentation systems
- Collaborate with technical teams to escalate complex customer problems
- Maintain detailed customer interaction records in Salesforce
- Identify upsell opportunities to enhance customer satisfaction
- Participate in ongoing training to master product knowledge
- Contribute to process improvement initiatives
Qualifications
- Minimum 2 years customer service experience in high-volume environment
- Proficiency with CRM software (Salesforce preferred)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities with attention to detail
- Ability to multitask in fast-paced setting
- Associate's degree or equivalent experience
- Experience with ticketing systems (Zendesk/Jira)
- Spanish bilingualism a plus