Job Description
Join Tulsa Innovations Group as a Customer Service Representative and become the heart of our customer experience! We're seeking a passionate professional to deliver exceptional support, resolve inquiries, and build lasting relationships. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment in Tulsa's thriving business district.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and product issues using CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with cross-functional teams to resolve complex customer concerns
- Identify upsell opportunities and promote company services
- Maintain 95%+ customer satisfaction metrics through quality interactions
Qualifications
- 1+ years of customer service experience in a high-volume environment
- Proficient with CRM platforms (Salesforce preferred) and MS Office Suite
- Exceptional communication skills and conflict resolution abilities
- High school diploma or equivalent; college degree preferred
- Ability to work flexible shifts including evenings and weekends
- Typing speed of 45+ WPM with strong attention to detail