Job Description
We are seeking a dynamic and empathetic Customer Service Representative to join our growing team in the heart of Detroit. At Apex Support Solutions, we pride ourselves on delivering exceptional experiences to our clients. As a representative, you will be the first point of contact for our valued customers, ensuring their needs are met with speed and precision. If you are a problem-solver with a passion for helping others, we want to hear from you.
Why Join Us?
- Competitive hourly pay and performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Modern, collaborative work environment in downtown Detroit.
- Opportunities for career advancement within the company.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and chat with professionalism and empathy.
- Resolve customer issues and complaints efficiently, escalating complex problems to supervisors when necessary.
- Accurately enter and update customer information into our CRM database (Salesforce, Zendesk, etc.).
- Provide accurate information regarding products, services, and account status to ensure customer satisfaction.
- Collaborate with cross-functional teams to improve processes and address recurring customer feedback.
- Document all customer interactions and resolutions in accordance with company policies.
Qualifications
- High school diploma or GED required; associate's degree or relevant experience preferred.
- Previous experience in customer service, technical support, or call center environments is a plus.
- Excellent verbal and written communication skills with a strong command of the English language.
- Proficiency in using computer systems, CRM software, and Microsoft Office Suite.
- Strong problem-solving abilities and the ability to remain calm under pressure.
- Must be available to work flexible shifts, including evenings and weekends.