Job Description
Join the Apex Support Team
Are you a dedicated problem solver with a passion for helping others? Apex Support Solutions is seeking a dynamic Customer Service Representative to join our thriving team in Detroit, MI. We pride ourselves on delivering exceptional support and building lasting relationships with our clients. If you thrive in a fast-paced environment and want to make a tangible impact every day, we want to hear from you.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on experience.
- Comprehensive Benefits: Medical, dental, and vision insurance.
- Growth Opportunities: Clear pathways for career advancement within the company.
- Modern Environment: Work in a state-of-the-art facility in the heart of Detroit.
Take the next step in your career today by applying for this exciting opportunity.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and live chat with a focus on efficiency and accuracy.
- Resolve complex customer issues by utilizing deep product knowledge and adhering to established company policies.
- Document all customer interactions, transactions, and complaints accurately in our CRM database.
- Identify and assess customers' needs to achieve satisfaction while promoting relevant products and services.
- Collaborate with internal teams, such as sales and technical support, to ensure seamless service delivery.
- Handle customer complaints, provide appropriate solutions, and escalate issues when necessary to maintain high service standards.
- Stay updated on product features and company updates to provide accurate information to clients.
Qualifications
- High school diploma or equivalent required; associate degree or bachelor’s degree in a related field is a plus.
- Minimum of 1-2 years of experience in a customer service or call center environment.
- Excellent verbal and written communication skills with a professional and polite demeanor.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and CRM software (e.g., Salesforce, Zendesk).
- Strong problem-solving skills and the ability to think critically under pressure.
- Must be available to work flexible hours, including weekends and holidays, as required.
- A valid driver’s license and reliable transportation are preferred for on-site roles.