Job Description
Join a Team That Puts People First!
Are you a natural problem solver with a passion for helping others? Apex Support Solutions is currently seeking a highly motivated Customer Service Representative to join our expanding team in Dallas, Texas. We are looking for individuals who want to make a tangible impact on our clients' satisfaction and grow their careers in a supportive, modern environment.
As a Customer Service Representative, you will serve as the primary point of contact for our valued customers, ensuring their inquiries are resolved efficiently and professionally. We offer a competitive benefits package, including health insurance, paid time off, and clear pathways for internal promotion.
Why Choose Us?
• Competitive hourly wage ($18.00 - $24.00)
• Comprehensive health and wellness benefits
• Ongoing training and professional development
• Collaborative and inclusive company culture
Are you a natural problem solver with a passion for helping others? Apex Support Solutions is currently seeking a highly motivated Customer Service Representative to join our expanding team in Dallas, Texas. We are looking for individuals who want to make a tangible impact on our clients' satisfaction and grow their careers in a supportive, modern environment.
As a Customer Service Representative, you will serve as the primary point of contact for our valued customers, ensuring their inquiries are resolved efficiently and professionally. We offer a competitive benefits package, including health insurance, paid time off, and clear pathways for internal promotion.
Why Choose Us?
• Competitive hourly wage ($18.00 - $24.00)
• Comprehensive health and wellness benefits
• Ongoing training and professional development
• Collaborative and inclusive company culture
Responsibilities
- Manage incoming customer communications via phone, email, and live chat with a focus on first-contact resolution.
- Investigate and troubleshoot customer issues, escalating complex cases to senior management when necessary.
- Maintain accurate and up-to-date customer records within our CRM database.
- Provide product information and explain company policies to ensure customer understanding.
- Identify opportunities to cross-sell or upsell products based on customer needs.
- Document all interactions and resolutions in compliance with company standards.
- Collaborate with cross-functional teams to improve service processes and customer satisfaction scores.
Qualifications
- High school diploma or equivalent required; Associate degree or relevant certification is a plus.
- Minimum of 1-2 years of experience in customer service or call center operations.
- Excellent verbal and written communication skills with a clear and professional tone.
- Proficiency with Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Strong conflict resolution and de-escalation skills.
- Ability to work independently as well as part of a team in a fast-paced environment.