Job Description
Are you a natural problem-solver with a passion for helping others? Apex Support Solutions is looking for a highly motivated Customer Service Representative to join our expanding team in Chicago, IL. We pride ourselves on delivering exceptional client experiences and are seeking individuals who want to make a real impact every day.
Why You'll Love Working With Us
- Competitive Pay: Earn between $19.00 and $25.00 per hour based on experience.
- Comprehensive Benefits: Medical, dental, vision, and 401(k) matching available after 90 days.
- Growth Opportunities: Clear pathways for career advancement and professional development.
- Modern Environment: Work in a collaborative, tech-forward office located in the heart of downtown Chicago.
What You'll Do
- Manage inbound and outbound customer inquiries via phone, email, and live chat with a focus on resolution and satisfaction.
- Investigate and resolve complex customer complaints, ensuring a positive outcome for every client interaction.
- Accurately document all customer interactions and transactions within our CRM system.
- Provide accurate product information, pricing, and policy details to clients.
- Collaborate with internal teams to streamline processes and improve the overall customer journey.
What We're Looking For
- High School Diploma or equivalent required; Associate’s degree preferred.
- Minimum of 1-2 years of experience in customer service or call center environments.
- Excellent verbal and written communication skills with a professional demeanor.
- Proficiency in Microsoft Office Suite and experience with CRM software (e.g., Salesforce, Zendesk) is a plus.
- Strong problem-solving abilities and the capacity to remain calm under pressure.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and live chat with a focus on resolution and satisfaction.
- Investigate and resolve complex customer complaints, ensuring a positive outcome for every client interaction.
- Accurately document all customer interactions and transactions within our CRM system.
- Provide accurate product information, pricing, and policy details to clients.
- Collaborate with internal teams to streamline processes and improve the overall customer journey.
Qualifications
- High School Diploma or equivalent required; Associate’s degree preferred.
- Minimum of 1-2 years of experience in customer service or call center environments.
- Excellent verbal and written communication skills with a professional demeanor.
- Proficiency in Microsoft Office Suite and experience with CRM software (e.g., Salesforce, Zendesk) is a plus.
- Strong problem-solving abilities and the capacity to remain calm under pressure.