Job Description
Join our award-winning team at Atlanta Connect Solutions as a Customer Service Representative! We're hiring immediately for motivated individuals who thrive in dynamic environments. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in Atlanta's vibrant business district. No experience required – we provide paid training!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions in CRM systems with precision
- Collaborate with technical teams for complex escalations
- Meet/exceed monthly performance metrics (CSAT, AHT)
- Identify upsell opportunities for product enhancements
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience or training certification
- Proficient in Microsoft Office and CRM platforms
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced settings
- Flexibility to work rotating weekends/holidays