Job Description
Are you a dedicated problem solver with a passion for helping others? Apex Support Solutions is seeking a dynamic Customer Service Representative to join our growing team in Albuquerque, NM. We are currently hiring immediately and looking for individuals who thrive in a fast-paced, customer-centric environment.
As a key member of our support team, you will be the voice of our brand, ensuring our clients receive the highest level of service. We offer a competitive salary, comprehensive benefits package, and a clear path for career advancement within the company.
Why Join Us?
- Competitive hourly rate ($17 - $22/hr)
- Health, Dental, and Vision Insurance
- Paid Time Off and Holiday Pay
- Paid Training Program
- Modern work environment with a collaborative team culture
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and live chat with professionalism and empathy.
- Resolve customer issues and complaints efficiently while adhering to company policies and scripts.
- Accurately document all customer interactions, transactions, and feedback in the CRM system.
- Identify and escalate complex issues to senior management or technical teams when necessary.
- Build rapport with customers to ensure satisfaction and encourage repeat business.
- Collaborate with cross-functional teams to improve products and service processes.
Qualifications
- High School Diploma or GED required; Associate’s degree preferred.
- Minimum of 1 year of experience in customer service, sales, or support roles.
- Strong verbal and written communication skills with a focus on grammar and tone.
- Proficiency in Microsoft Office Suite and ability to learn new software quickly.
- Ability to multitask, prioritize, and work well under pressure in a call center setting.
- Must be authorized to work in the United States.