Job Description
Join Washington DC's premier customer experience team at Capital Connect Solutions! We're seeking passionate individuals to deliver exceptional support while building rewarding careers in the nation's capital. Enjoy competitive benefits, professional development, and a dynamic work environment where your voice matters.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Maintain accurate records in Salesforce and Zendesk systems
- Collaborate with cross-functional teams to resolve complex issues
- Identify upsell opportunities through consultative conversations
- Adhere to SLA metrics and quality assurance standards
- Participate in ongoing training programs to enhance product knowledge
Qualifications
- 2+ years customer service experience in high-volume environment
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced setting
- Associate degree or equivalent professional certification
- Bilingual (English/Spanish) candidates strongly encouraged