Job Description
Join Denver's fastest-growing tech company as a Customer Service Representative! We're seeking empathetic professionals to deliver exceptional support experiences while working in our modern downtown office. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a collaborative environment.
Our ideal candidate thrives in fast-paced settings and values customer satisfaction above all. You'll be the voice of our brand, resolving inquiries with patience and precision while contributing to our award-winning service culture.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Document interactions in CRM system and identify process improvement opportunities
- Collaborate with technical team to resolve complex product issues
- Meet daily performance metrics including handle time and first contact resolution
- Train new representatives on service protocols and product knowledge
- Participate in quarterly service enhancement initiatives
Qualifications
- 2+ years customer service experience in high-volume environment
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Excellent verbal/written communication with neutral accent
- Ability to multitask across multiple communication channels
- Strong problem-solving skills with attention to detail
- Flexible availability including evenings and weekends
- High school diploma or equivalent required; associate's preferred