Job Description
Join our award-winning team at Nexus Solutions Inc. as a Customer Service Representative in Indianapolis! We're seeking empathetic professionals to deliver exceptional support experiences. Enjoy competitive compensation, comprehensive benefits, and a vibrant workplace culture focused on growth and recognition. Your role will be pivotal in building lasting customer relationships while advancing your career in a supportive environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve complex customer issues using problem-solving techniques and product expertise
- Process orders, returns, and warranty claims with accuracy and efficiency
- Document interactions in CRM systems while maintaining detailed case notes
- Collaborate with cross-functional teams to escalate unresolved issues
- Meet/exceed performance metrics for satisfaction and resolution rates
- Contribute to process improvements through customer feedback analysis
Qualifications
- High school diploma or equivalent; associate degree preferred
- 2+ years customer service experience in high-volume environment
- Exceptional verbal/written communication skills with neutral accent
- Proficiency in CRM software (Salesforce/Zendesk) and MS Office
- Strong conflict resolution and de-escalation abilities
- Type 40+ WPM with accurate data entry skills
- Ability to multitask in fast-paced setting with minimal supervision