Job Description
Join our award-winning customer experience team in Columbus! At Global Solutions Inc., we empower our representatives with cutting-edge tools and comprehensive training to deliver exceptional service. Enjoy competitive compensation, comprehensive benefits, and a collaborative culture that values growth and innovation.
We're seeking passionate individuals who thrive in fast-paced environments and are committed to turning every customer interaction into a positive experience. If you're ready to build a rewarding career in customer support, we encourage you to apply today!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service issues efficiently using CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues and track resolutions
- Meet or exceed key performance metrics including CSAT and resolution rates
- Proactively identify opportunities to improve customer experience workflows
Qualifications
- 2+ years of customer service experience in a high-volume environment
- Proficiency with CRM platforms (Salesforce preferred) and MS Office Suite
- Exceptional communication skills with strong verbal and written abilities
- Ability to multitask and prioritize in a fast-paced setting
- Associate degree or equivalent professional certification
- Basic knowledge of telecommunications or SaaS industries preferred