Job Description
Join our award-winning team as a Customer Service Representative in Columbus, OH! We're seeking passionate individuals to deliver exceptional experiences to our clients. With competitive compensation, comprehensive benefits, and growth opportunities, this is your chance to launch or advance your career in a supportive environment. Immediate openings available!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software and MS Office Suite
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexibility to work occasional weekends/holidays