Job Description
Join our award-winning team in Sacramento as a Customer Service Representative! We're seeking passionate individuals to deliver exceptional experiences while supporting our growing client base. Enjoy competitive pay, comprehensive benefits, and a supportive work environment with immediate opportunities for career growth. No weekends or holidays required!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Identify opportunities to improve customer experience
Qualifications
- 1+ years customer service experience
- Excellent verbal/written communication skills
- Proficient with Microsoft Office and CRM platforms
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent required
- Ability to work flexible shifts (8am-6pm)
- Spanish bilingual a plus