Job Description
Join our award-winning customer support team in Fresno! We're seeking passionate individuals to deliver exceptional service to our growing client base. Enjoy a collaborative environment, competitive benefits, and opportunities for career advancement. No experience necessary – we provide comprehensive training!
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Process orders, returns, and account modifications
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve escalations
- Meet daily performance metrics for quality and efficiency
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Proficiency with Windows and web applications
- Ability to work flexible shifts (including weekends)
- Bilingual English/Spanish speakers highly valued
- Positive attitude and patience under pressure