Job Description
Join Baltimore's premier customer experience team as a Customer Service Representative! We're seeking passionate individuals to deliver exceptional support while growing their careers in a dynamic environment. Enjoy competitive benefits, flexible scheduling, and opportunities for advancement in our downtown Baltimore headquarters.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues with empathy
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Maintain 95% customer satisfaction score targets
- Participate in weekly training and process improvement sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with Zendesk and Salesforce
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including evenings/weekends
- Must pass background check and drug screening