Job Description
Join our award-winning team as a Customer Service Representative at Bluegrass Solutions Group! We're seeking passionate individuals to deliver exceptional experiences for our clients in Louisville. Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your growth is prioritized. If you're a natural problem-solver with a dedication to customer satisfaction, we want you on our team!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues, product questions, and service complaints
- Document interactions accurately in our CRM system
- Collaborate with support teams to resolve complex cases
- Meet/exceed performance metrics for quality and efficiency
- Identify upsell opportunities based on customer needs
Qualifications
- 1+ years customer service experience preferred
- Excellent verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to multitask in fast-paced environment
- High school diploma or equivalent required
- Positive attitude and patience under pressure
- Available to work flexible shifts (including weekends)