Job Description
Join our award-winning team at Pacific Northwest Solutions as a Customer Service Representative! We're seeking passionate individuals to deliver exceptional experiences to our clients in the vibrant Portland community. Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your growth is prioritized.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and product-related issues on first contact
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with technical teams to escalate complex issues effectively
- Meet/exceed performance metrics for resolution times and customer satisfaction
- Contribute to process improvement initiatives to enhance service quality
Qualifications
- Minimum 1 year customer service experience in fast-paced environment
- Proficiency with CRM software (Salesforce, Zendesk preferred)
- Exceptional communication skills and active listening abilities
- Strong problem-solving skills with attention to detail
- Ability to multitask and adapt to changing priorities
- High school diploma or equivalent; college degree preferred