Job Description
Join our award-winning customer experience team at Apex Solutions Group! We're seeking passionate individuals to deliver exceptional support to our clients in Portland's thriving tech sector. As a key ambassador for our brand, you'll resolve inquiries with empathy and efficiency while contributing to our company's reputation for excellence.
What We Offer: Competitive hourly pay, comprehensive benefits package, professional development stipend, and a modern downtown workspace with flexible scheduling options.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Resolve technical billing and service issues using CRM systems like Salesforce
- Collaborate with cross-functional teams to escalate complex cases
- Maintain accurate documentation of all customer interactions
- Contribute to process improvement initiatives
- Meet monthly KPIs for first-contact resolution and average handle time
Qualifications
- 2+ years of customer service experience in B2B tech environment
- Proficiency with CRM platforms and ticketing systems
- Exceptional verbal/written communication skills
- Ability to navigate multiple systems simultaneously
- High school diploma or equivalent (college degree preferred)
- Available to work flexible shifts including evenings/weekends
- Valid Oregon driver's license (for occasional off-site meetings)