Job Description
Join our award-winning customer support team in Oklahoma City! Global Solutions Inc. is seeking passionate individuals to deliver exceptional service experiences. Enjoy competitive compensation, comprehensive benefits, and a collaborative culture focused on growth and recognition.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve technical issues with empathy and efficiency
- Document interactions in CRM systems with 98% accuracy
- Collaborate with technical teams for complex escalations
- Meet/exceed 90% customer satisfaction targets
- Contribute to process improvement initiatives
Qualifications
- 1+ years customer service experience
- Proficient in Microsoft Office and CRM software
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- High school diploma or equivalent
- Flexibility for evening/weekend shifts