Job Description
Join our dynamic team at Aloha Connect Solutions as a Customer Service Representative! We're seeking passionate individuals to deliver exceptional support to our clients across Hawaii. No degree needed – we value your communication skills and dedication to service. Enjoy competitive pay, comprehensive training, and a supportive work environment in the heart of Honolulu.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing and service issues efficiently
- Document interactions in CRM systems with precision
- Collaborate with team members to enhance service quality
- Meet performance metrics for call resolution and customer satisfaction
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (no degree required)
- 1+ years customer service or related experience
- Strong verbal and written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible shifts including weekends
- Positive attitude and problem-solving mindset