Job Description
Immediate Hire Opportunity in Kansas City, MO!
We are looking for a dedicated Customer Support Specialist to join our high-performing team. This is a fantastic opportunity for individuals seeking a career in tech support or customer service without the requirement of a bachelor's degree. If you have a passion for helping people and solving problems, we want to hear from you.
As a key member of our support team, you will be the voice of our brand, ensuring our clients receive top-tier assistance.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat with a focus on speed and accuracy.
- Diagnose and troubleshoot basic technical issues, providing step-by-step solutions to users.
- Document all customer interactions and resolutions accurately in our CRM database.
- Collaborate with the technical team to escalate and resolve complex issues.
- Stay updated on product knowledge and company policies to provide accurate information.
- Meet daily and weekly performance metrics regarding call handling and customer satisfaction.
- Maintain a professional and positive demeanor during high-pressure situations.
Qualifications
- Education: High School Diploma or GED required (No Bachelor’s degree required).
- Experience: Previous customer service or technical support experience is a plus but not mandatory.
- Technical Skills: Basic computer proficiency and familiarity with web browsers and operating systems.
- Communication: Excellent verbal and written communication skills.
- Problem Solving: Strong ability to think critically and troubleshoot issues logically.
- Soft Skills: Empathy, patience, and a customer-first attitude.
- Availability: Must be available to work full-time hours, including some weekends or evenings.