Job Description
Join our award-winning customer experience team at Milwaukee Innovations Group! We're seeking passionate Customer Service Representatives to deliver exceptional support to our diverse client base. Enjoy a modern downtown workspace, comprehensive benefits package, and opportunities for career growth in a dynamic tech-forward environment.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and product concerns using CRM systems
- Document interactions accurately in Salesforce and knowledge base
- Collaborate with technical teams to escalate complex problems
- Meet/exceed customer satisfaction targets and performance metrics
- Participate in continuous improvement initiatives
Qualifications
- 1+ years customer service or call center experience
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced digital environments
- High school diploma or equivalent; college degree preferred
- Available for flexible shifts including evenings/weekends
- Basic technical troubleshooting aptitude