Job Description
Join our award-winning customer experience team in the heart of Washington DC! Capital Connect Solutions is seeking a passionate Customer Service Representative to deliver exceptional support to our diverse clientele. Enjoy competitive compensation, comprehensive benefits, and a vibrant work culture in a landmark downtown location. If you thrive in fast-paced environments and excel at turning challenges into opportunities, this is your next career move!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve complex issues using CRM systems and company protocols
- Document interactions accurately in Salesforce while maintaining data quality
- Collaborate with cross-functional teams to escalate and resolve technical concerns
- Identify opportunities to improve customer satisfaction through feedback analysis
- Meet/exceed performance metrics for response time and resolution rate
- Participate in continuous training to master product knowledge
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in B2B or SaaS environments
- Proficiency with CRM platforms (Salesforce, Zendesk)
- Exceptional written and verbal communication skills
- Ability to multitask in high-volume settings
- Strong problem-solving abilities with attention to detail
- Professional demeanor and conflict resolution expertise
- US work authorization and local residency required