Job Description
Join Austin's fastest-growing tech company as a Customer Service Representative! We're seeking passionate individuals to deliver exceptional support experiences that drive customer loyalty. Enjoy competitive pay, comprehensive benefits, and a vibrant downtown Austin workspace where your growth is prioritized. If you thrive in dynamic environments and love solving challenges, this is your opportunity to shine!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95%+ satisfaction metrics
- Resolve technical issues using CRM tools while maintaining detailed documentation
- Collaborate with product teams to escalate critical customer feedback
- Proactively upsell solutions based on customer needs analysis
- Participate in weekly training to master new product features
- Maintain strict compliance with data security protocols
- Contribute to process improvement initiatives
Qualifications
- 2+ years customer service experience in tech or SaaS industry
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written/verbal communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving with data-driven approach
- Spanish fluency highly valued
- Associates degree or equivalent technical certification
- Experience with remote support tools