Job Description
Join InnovateTech Solutions, a leader in cutting-edge consumer technology, as we revolutionize the digital experience. Our San Jose-based team is seeking passionate Customer Service Representatives to deliver exceptional support to our global clientele. Enjoy a collaborative environment, competitive benefits, and opportunities for growth in Silicon Valley's thriving tech sector.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve technical product issues using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and maintain customer records
- Collaborate with technical teams to escalate complex problems
- Meet/exceed performance metrics including CSAT scores and resolution times
- Proactively identify upsell opportunities for premium services
- Participate in weekly training on new products and processes
Qualifications
- 2+ years of customer service experience in tech or retail
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to troubleshoot hardware/software issues
- Spanish bilingual certification strongly preferred
- Proven track record of exceeding CSAT targets
- Associate degree or equivalent technical certification