Job Description
Join our award-winning customer experience team at GlobalConnect Solutions! We're seeking passionate individuals to deliver exceptional support to our diverse client base in San Antonio. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your voice matters.
As a cornerstone of our operations, you'll resolve inquiries, build lasting relationships, and contribute to our 98% customer satisfaction rate. We invest in your growth through continuous training and clear career advancement paths.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service issues using our proprietary CRM system
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues effectively
- Meet/exceed performance metrics including CSAT scores and resolution times
- Contribute to process improvements through customer feedback analysis
Qualifications
- High school diploma or equivalent (associate degree preferred)
- 1+ years customer service or call center experience
- Proficiency in CRM platforms (Salesforce experience a plus)
- Exceptional communication skills in both English and Spanish
- Strong problem-solving abilities and conflict resolution techniques
- Ability to multitask in fast-paced digital environments
- Reliable transportation to our downtown San Antonio office