Job Description
Join our award-winning customer support team at TechSolutions Inc., a leader in tech innovation based in Raleigh, NC. We're seeking passionate individuals to deliver exceptional service to our growing client base. Enjoy a collaborative environment, comprehensive training, and opportunities for career advancement. Our modern downtown office offers flexible work arrangements and a vibrant culture focused on employee growth and customer satisfaction.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Document interactions in CRM systems with 100% accuracy
- Collaborate with technical teams to resolve complex issues
- Proactively identify upsell opportunities for service enhancements
- Maintain detailed knowledge of product offerings and policies
- Participate in weekly training sessions to stay updated
- Meet/exceed monthly performance metrics (handle time, resolution rate)
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in tech or SaaS industry
- Proficient in CRM software (Salesforce/Zendesk) and MS Office
- Exceptional written and verbal communication skills
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Available for rotational weekend shifts (1-2 weekends/month)