Job Description
Join our award-winning customer experience team in El Paso! We're seeking passionate individuals to become the voice of our brand. Enjoy competitive pay, comprehensive benefits, and a supportive culture that values growth. What we offer: Health insurance, 401K matching, paid training, and advancement opportunities. Why El Paso? Work in a vibrant border city with low cost of living and rich cultural heritage.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions in CRM system while maintaining 98% accuracy
- Collaborate with technical teams to resolve complex issues
- Meet/exceed KPIs: 25+ calls/day, <90s handle time, >90% CSAT
- Identify upsell opportunities to enhance customer retention
- Participate in weekly coaching sessions and product training
Qualifications
- 1+ years customer service experience in B2C environment
- Proficiency with CRM software (Salesforce/Zendesk preferred)
- Bilingual (English/Spanish) fluency required
- Ability to multitask in fast-paced digital channels
- High school diploma or equivalent (college degree a plus)
- Passion for problem-solving and continuous improvement
- Availability to work flexible shifts including weekends