Job Description
Join our award-winning customer support team at Apex Solutions Group! We're urgently seeking passionate Customer Service Representatives to deliver exceptional experiences for our Fortune 500 clients. Enjoy a modern downtown Raleigh workspace, comprehensive benefits, and growth opportunities in a rapidly expanding tech services company.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions in CRM systems while maintaining 100% accuracy
- Collaborate with technical teams to troubleshoot complex issues
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Identify upsell opportunities to enhance customer relationships
- Participate in bi-weekly training sessions to refine skills
Qualifications
- 1+ years customer service experience in high-volume environment
- Proficiency with Zendesk/Salesforce CRM platforms
- Exceptional communication skills with neutral accent
- Ability to multitask across digital channels
- High school diploma; college degree preferred
- Flexible availability including evenings/weekends
- Basic technical troubleshooting aptitude